Ukutshintsha kwefowuni yeyona nto ibalulekileyo kwinkqubo yakho yefowuni. Yintliziyo yonxibelelwano lwenkampani yakho nabathengi bakho, abasebenzi kunye namaqabane. Ukusebenza kwayo kunye neempawu zayo zinokubhida abo bangaqhelananga nobuchwephesha okanye abangazi kakhulu ngayo, kodwa ngethamsanqa siye sahlanganisa esi sikhokelo sikhawulezayo sokutshintsha iifowuni.
Ibhodi yokutshintsha ifowuni: imisebenzi kunye neempawu eziphambili
Yintoni ibhodi yokutshintsha ifowuni?
Ifowuni yokutshintsha ifowuni sisixhobo esidibanisa ifowuni phakathi kweefowuni ezimbini okanye ngaphezulu. Yintliziyo yothungelwano lwefowuni kwaye inoxanduva lokuthumela iifowuni kwinethiwekhi.
Utshintsho lwenziwe ngotshintsho oluninzi oluncinci olubizwa ngokuba yi-nodes, nganye ine-microprocessor yayo kunye nememori yokugcina ukucubungula idatha. I-node emva koko ithumela olu lwazi kwezinye iinqununu phezu kwe "ikhonkco" (okanye iingcingo). Ikhonkco ngalinye linomthamo walo wetshaneli ukuze abasebenzisi abaninzi babelane ngomgca omnye ngaphandle kokuphazamisana neencoko zomnye nomnye, inkqubo eyaziwa ngokuba yi-time division multiplexing (TDM).
Imisebenzi yefowuni yokutshintsha ibhodi
Ukutshintsha ifowuni sisixhobo esidibanisa iifowuni phakathi kwabasebenzisi befowuni. Ibhodi yokutshintsha ifowuni yokuqala yasungulwa ngo-1892 ngu-Almon Strowger, owayiphuhlisa njengophuculo kwiinkqubo zangaphambili zokufowuna ezisetyenziswa ngabasebenzi kwii-ofisi ezisembindini.
Kwinkqubo yezandla, abaqhubi baqhagamshele umnxeba omnye komnye ngokudibanisa ngesandla umgca wombhalisi ngamnye ngeengcingo okanye iintambo kwimigca abasingise kuyo. Inkqubo ezenzekelayo yeStrowgers isebenzise iireyidi ze-electromechanical kunye neentonga ezininzi ezidityanisiweyo (awazibiza ngokuba "ziingalo zeStrowgerizer") ukwenza uqhagamshelwano phakathi kwababini bababhalisi ngokuzenzekelayo emva kokufumana ucofo oluphuma kumatshini wokucofa umnxeba ojikelezayo.
Iimpawu eziphambili zokutshintsha kwefowuni
Iimpawu eziphambili zokutshintsha kwefowuni ziyi-Alcatel-Lucent, Ericsson, Cisco kunye Huawei.
Iimpawu eziphambili zokutshintsha kwefowuni yi-Alcatel-Lucent, Ericsson, Cisco kunye neHuawei. Baye bahlala ixesha elide kwaye baye baba ziinkampani eziphambili kwintsimi yabo.
Yile nto ibhodi yokutshintsha ifowuni, into eyenzayo, kunye neempawu ezikhoyo namhlanje.
Ukutshintsha kwemfonomfono sisixhobo esidibanisa iifowuni kuthungelwano lwemfonomfono olutshintshiweyo lukawonkewonke (PSTN). Inokuba yinkqubo ye-electromechanical, electronic okanye isoftware-based.
Isixhobo sokutshintsha ifowuni sibonelela ngoqhagamshelo olubonakalayo kuyo nayiphi na ifowuni, nto leyo ekwenza kube lula ukuba uthethe nomnye umntu onefowuni ekufutshane nangokuchaseneyo. I umsebenzi ophambili wothungelwano kukudibanisa abafowunayo omnye komnye; Nangona kunjalo, ikwabonelela nezinye izinto ezininzi ezifana nokulinda umnxeba kunye neenkonzo ze-ID yomnxeba.
Iimpawu eziphambili zeefowuni zokutshintsha iibhodi
Ezinye zeempawu eziphambili zokutshintsha kwefowuni ziquka:
Switchvox: I-Switchvox yinkqubo yefowuni yobuchwephesha ebonelela ngezinto ezininzi ezahlukeneyo ezinjengokurekhoda umnxeba, ukufowuna, ukufowunelwa, i-voicemail kunye nenkomfa.
Fuse: I-Espoleta ibonelela ngezisombululo zonxibelelwano lwezonxibelelwano kumashishini, kubandakanywa neenkqubo zePBX kunye nezisombululo zeziko lomnxeba.
Phucula IP: I-IP ye-Evolve inikezela ngeenkqubo zefowuni ezisekelwe kwi-IP ezineempawu eziphambili ezifana nenkomfa yevidiyo, ukuhlanganiswa kweselula kunye nohlalutyo lokufowuna.
I-CrazyCallI-CrazyCall yisoftware yeziko lokufowuna esekwe kwilifu elenza ukuba amashishini alawule ngokufanelekileyo unxibelelwano lwabathengi.
AsteriskI-Asterisk yiplatifomu yefowuni evulekileyo eyenza ukudala izisombululo zonxibelelwano ezicwangcisiweyo kunye neempawu ezifana nezwi nge-IP (VoIP), i-conferencing, kunye ne-interactive voice response (IVR).
Ibhodi yokutshintshela ifowuni yePanasonic
Ukongezelela, i-Panasonic yi-brand eyaziwayo enika uluhlu olubanzi lweefowuni zokutshintsha. Iimveliso zabo ziquka:
Umncedisi woNxibelelwano we-KX-NS1000
Lo mncedisi wenzelwe ukubonelela ngezisombululo zonxibelelwano ezilungiselelwe iimfuno zamashishini. Inika iimpawu ezifana nonxibelelwano olumanyeneyo, ukuhanjiswa kweefowuni ngokuzenzekelayo (ACD), ukurekhodwa kwefowuni kunye ne-IP telephony.
KX-NS500 Intelligent Hybrid Switch
Olu tshintsho lwe-hybrid olukrelekrele lubandakanya izicelo ezakhelwe kwangaphambili zeempawu eziphambili ezifana ne-ACD, ukurekhodwa komnxeba, unxibelelwano olumanyeneyo kunye ne-IP telephony.
Kubalulekile ukuqaphela ukuba zininzi ezinye iibrendi kunye neemodeli zokutshintsha kwefowuni ezikhoyo kwimarike, kwaye ukukhetha eyona ilungileyo kwiimfuno zakho ezithile kunokuxhomekeka kwizinto ezininzi. Uphando olongezelelweyo kunye nothethwano kunye nengcali kwezonxibelelwano kuyacetyiswa ngolwazi oluthe vetshe.
Isiphelo
Ukutshintsha kwefowuni yenye yezona ndawo zibalulekileyo zenkqubo yefowuni. Isebenza njengebhulorho phakathi komnxeba kunye nendawo abaya kuyo, nokuba ngomnye umntu okanye umatshini. Utshintsho lufumana imiqondiso evela kumacala omabini, luyiqhube ngokusebenzisa amacandelo ayo angaphakathi, kwaye luyithumele emva nolwazi olufunekayo ukugqiba umnxeba ophumayo (okanye ongenayo). Ngenxa yokuba le nkqubo ikhawuleza kakhulu kwaye ingenamthungo kubasebenzisi, ngamanye amaxesha kunzima ukuqonda ukuba ungakanani umsebenzi ekufuneka wenziwe ukwenza yonke into isebenze kakuhle.
Isiqulatho
- Ibhodi yokutshintsha ifowuni: imisebenzi kunye neempawu eziphambili