- Idivayisi exhuma futhi iqondise izingcingo phakathi kwemigqa; ingaphakathi lenethiwekhi yocingo, ivumela ukuxhumana phakathi kwabasebenzisi futhi iphatha izinsiza ngokusebenzisa i-multiplexing.
- Inikeza izici ezifana ne-caller ID, ukulinda ucingo, i-voicemail, i-ACD, i-IVR kanye nokuxhumana okuhlangene, futhi itholakala ngezinguqulo ze-electromechanical, ze-electronic noma zesofthiwe.
- Imikhiqizo evelele ifaka phakathi i-Alcatel-Lucent, i-Ericsson, i-Cisco, i-Huawei, i-Panasonic, kanye namapulatifomu afana ne-Asterisk, i-Switchvox, kanye nezixazululo zamafu zezikhungo zokushaya ucingo.
Ukushintshwa kocingo cishe kuyingxenye ebaluleke kakhulu ohlelweni lwakho locingo. Kuyinhliziyo yokuxhumana kwenkampani yakho namakhasimende akho, abasebenzi kanye nozakwethu. Ukusebenza nezici zayo kungase kudide labo abangawazi lobuchwepheshe noma abangenalwazi olutheni ngabo, kodwa ngenhlanhla sihlanganise lo mhlahlandlela osheshayo wokushintshwa kwezingcingo.
I-switchboard yocingo: imisebenzi kanye nemikhiqizo eyinhloko
Yini i-switchboard yocingo?
Iswishi yocingo iyisisetshenziswa esixhumanisa ucingo phakathi kwemigqa yocingo emibili noma ngaphezulu. Kuyinhliziyo yenethiwekhi yocingo futhi inesibopho sokuthumela izingcingo ngenethiwekhi.
Iswishi yakhiwa amaswishi amaningi amancane abizwa ngokuthi ama-node, ngayinye ine-microprocessor yayo kanye nememori yokugcina ukuze kucutshungulwe idatha. I-node ibe ithumela lolu lwazi kwamanye ama-node phezu "kwezixhumanisi" zayo (noma izintambo). Isixhumanisi ngasinye sinomthamo waso wesiteshi ukuze abasebenzisi abaningi bakwazi ukwabelana ngomugqa ofanayo ngaphandle kokuphazamisa izingxoxo zomunye nomunye, inqubo eyaziwa ngokuthi i-time division multiplexing (TDM).
Imisebenzi ye-switchboard yocingo
Iswishi yocingo iyisisetshenziswa esixhumanisa izingcingo phakathi kwabasebenzisi bocingo. Ibhodi lokushintsha izingcingo lokuqala lasungulwa ngo-1892 ngu-Almon Strowger, owalithuthukisa njengentuthuko ezinhlelweni zangaphambili zomzila wezingcingo ezazisetshenziswa opharetha emahhovisi amaphakathi.
Kusistimu yezandla, o-opharetha baxhume ngokuzenzela ofonayo oyedwa komunye ngokuxhuma mathupha ulayini wobhalisile ngamunye ngezintambo noma izintambo emigqeni yabo yendawo. Isistimu ezenzakalelayo ye-Strowgers yasebenzisa ukudluliselwa kwe-electromechanical kanye nezinduku ezihlangene eziningi (azibize ngokuthi "Izingalo ze-Strowgerizer") ukuze zenze ukuxhumana phakathi kwamapheya ababhalisi ngokuzenzakalelayo lapho kutholwa ama-pulses okudayela kumshini wokudayela ojikelezayo womshayi.
Izinhlobo ezinkulu zokushintshwa kwefoni
Izinhlobo eziyinhloko zamaswishi ocingo yi-Alcatel-Lucent, i-Ericsson, i-Cisco kanye ne -Huawei.
Izinhlobo eziphambili zokushintshwa kwezingcingo yi-Alcatel-Lucent, Ericsson, Cisco kanye neHuawei. Sebenesikhathi eside baba khona futhi sebeyizinkampani ezihamba phambili emkhakheni wabo.
Yilokhu okuyikho ibhodi lokushintsha ucingo, elikwenzayo, nezinhlobo ezikhona namuhla.
Iswishi yocingo iyisisetshenziswa esixhumanisa izingcingo kunethiwekhi yocingo eshintshwayo yomphakathi (PSTN). Kungaba isistimu ye-electromechanical, electronic noma software-based.
Iswishi yocingo inikeza uxhumano olungokoqobo lwanoma yiluphi ucingo, okwenza kube nokwenzeka ukuthi ukhulume nomunye umuntu onefoni eduze, futhi okuphambene nalokho. Umsebenzi oyinhloko wenethiwekhi ukuxhumanisa abafonayo; nokho, inikeza neminye imisebenzi eminingi, njengokulinda ucingo kanye nezinsizakalo zokukhomba ofonayo.
Amabhrendi amakhulu okushintsha izingcingo
Ezinye zezinhlobo ezinkulu zokushintshwa kwefoni zihlanganisa:
I-Switchvox: I-Switchvox uhlelo locingo oluchwepheshile olunikeza izici eziningi ezifana nokuqoshwa kwezingcingo, ukuhanjiswa kwezingcingo, i-voicemail, kanye nemihlangano.
I-Espoleta : I-Espoleta inikeza izixazululo zokuxhumana zamabhizinisi, okuhlanganisa izinhlelo ze-PBX kanye nezixazululo zesikhungo socingo.
I-Evolve IP : I-Evolve IP inikeza izinhlelo zocingo ezisekelwe ku-IP ezinezici ezithuthukisiwe ezifana ne-videoconferencing, ukuhlanganiswa kweselula, kanye nokuhlaziywa kwezingcingo.
I-CrazyCall : I-CrazyCall iyisofthiwe yesikhungo sokushaya ucingo esekelwe efwini evumela amabhizinisi ukuphatha kahle ukusebenzisana kwamakhasimende awo.
I-Asterisk : I-Asterisk iyipulatifomu yocingo evulekile evumela ukudalwa kwezixazululo zokuxhumana ezenziwe ngokwezifiso ezinezici ezifana ne-voice over IP (VoIP), imihlangano, kanye ne-interactive voice response (IVR).
I-Panasonic Ucingo Switchboard
Ngaphezu kwalokho, i-Panasonic iwumkhiqizo owaziwayo ohlinzeka ngezinhlobonhlobo zokushintshwa kwezingcingo. Imikhiqizo yabo ihlanganisa:
Iseva Yezokuxhumana ye-KX-NS1000
Le seva yakhelwe ukuhlinzeka ngezixazululo zokuxhumana ezifanelana nezidingo zamabhizinisi. Inikeza izici ezifana nokuxhumana okuhlangene, ukusatshalaliswa kwezingcingo okuzenzakalelayo (ACD), ukurekhoda ikholi kanye nocingo lwe-IP.
I-KX-NS500 Intelligent Hybrid Switch
Lokhu kushintsha okuhlanganisiwe okuhlakaniphile kuhlanganisa izinhlelo zokusebenza ezakhelwe kusengaphambili zezici ezithuthukisiwe njenge-ACD, ukurekhoda ikholi, ukuxhumana okuhlanganisiwe kanye nocingo lwe-IP.
Kubalulekile ukuqaphela ukuthi kunezinye izinhlobo eziningi namamodeli wokushintshwa kwezingcingo atholakalayo emakethe, futhi ukukhetha okulungile ngezidingo zakho ezithile kungancika ezintweni ezimbalwa. Ucwaningo olwengeziwe kanye nokubonisana nochwepheshe bezokuxhumana kuyanconywa ukuze uthole ulwazi oluningiliziwe.
Isiphetho
Ukushintshwa kocingo kungenye yezingxenye ezibaluleke kakhulu zesistimu yocingo. Isebenza njengebhuloho phakathi kofonayo nalapho aya khona, kungakhathaliseki ukuthi omunye umuntu noma umshini. Iswishi ithola amasiginali avela ezinhlangothini zombili, iwacubungule ngokusebenzisa izingxenye zayo zangaphakathi, futhi izithumela emuva nolwazi oludingekayo ukuze kuqedelwe ikholi ephumayo (noma engenayo). Ngenxa yokuthi le nqubo ishesha kakhulu futhi ayinamthungo kubasebenzisi, kwesinye isikhathi kuba nzima ukuqonda ukuthi ungakanani umsebenzi okufanele wenziwe ukuze yonke into isebenze kahle.