- Ipulatifomu ye-AI Control Tower ye-ServiceNow ikuvumela ukuthi uphathe, uqaphe, futhi usebenzise ama-ejenti e-AI ngokuphephile nangokumaphakathi.
- Ukusebenza kahle kobuhlakani bokwenziwa kuncike kakhulu ekwakhiweni kwedatha ehlanzekile kanye nokuphathwa kolwazi oluhlanganisiwe.
- Isu elinamamodeli amaningi kanye nokubambisana ne-OpenAI kunikeza ukuguquguquka kokuhlanganisa ama-LLM ahlukahlukene ngokwezidingo zebhizinisi.
Cishe uke wezwa ngokuthanda kwamanje ubuhlakani bokwenziwa emahhovisi, kodwa kuneqiniso abaningi abalinaki: akwanele ukuxhumanisa imodeli enamandla bese ulindela ukuthi yenze izimangaliso. Isihluthulelo sangempela sisekhonweni layo lokwenza ukuphatha nokuxhumanisa Lawa mathuluzi aklanyelwe ukuvimbela isiphithiphithi sedijithali, futhi yilapho isiphakamiso se-ServiceNow sinengqondo khona.
Sisuke enkathini lapho i-AI imane yasinika iseluleko noma iziphakamiso saya esigabeni lapho yenza izenzo zangempela futhi zenza izinqubo eziyinkimbinkimbi zibe ngokuzenzakalelayo. Asikhulumi nje ngama-chatbot aphendula imibuzo, kodwa ngendawo lapho ubuchwepheshe busingatha khona ukuxazulula izigameko kusukela ekuqaleni kuze kube sekupheleni, njalo ngaphansi kwe- ukulawula okuqinile kokubusa ukuvimbela umshini ukuthi ungaphambuki endleleni.
Umongo wokulawula: Umbhoshongo Wokulawula we-AI
Ukuze kuvinjelwe inkampani ukuthi ibe "intshonalanga yasendle" yama-ejenti e-AI angaqondiswanga, i-ServiceNow yethule Umbhoshongo Wokulawula we-AILeli thuluzi lisebenza njengombhoshongo wokulawula ophakathi okuvumela ukuthi uqaphele futhi uqinisekise ukuthi i-ejenti ngayinye yobuhlakani bokwenziwa yenza lokho okufanele ikwenze, ngaphandle kokubeka idatha ebucayi yenhlangano engozini.
Ukuhamba komsebenzi kunengqondo impela: okokuqala, imithombo yedatha yeklayenti ixhunyiwe, bese ubuhlakani buhlanganiswa nezinqubo zokusebenza, bese ekugcineni, izenzo ziyaqalwa. Lokhu kubalulekile ngoba namuhla kunamakhulu ama-ejenti asebenzayo, uma engaqashwanga, angamelela i- ingozi enkulu yokusebenza.
Isibonelo esicacile kakhulu ukuphathwa kwamadeski ezinsizakalo. I-ejenti ye-AI ingathola ithikithi, ihlole inkinga, ithole ikhambi lobuchwepheshe, futhi sebenzisa ukulungiswa ngaphandle kokungenelela komuntu. Eqinisweni, amacala afinyelela ku-75% ezingeni loku-1 axazululwe ngokuzimela, okunikeza impumuzo enkulu kumaqembu obuchwepheshe.
Ukubambisana okunesu ne-OpenAI kanye nokuguquguquka kwamamodeli
I-ServiceNow ayizivalanga ngokuthuthukisa amamodeli ayo kuphela, kodwa ikhethe i- isu elivulekile neliguquguqukayoUkubambisana kwabo kweminyaka eminingi ne-OpenAI, okuhlanganisa ukuhlanganiswa kwe-GPT-5.2 epulatifomu ye-Xanadu, kubonisa inhloso yabo yokuba yi-orchestrator yokugcina, okuvumela izinkampani ukuthi zikhethe imodeli efanelana kahle nezidingo zazo zokuphepha noma zokusebenza.
Lo mklamo uhlukanisa ungqimba lokulawula nongqimba lwemodeli. Ngenxa yalokhu, izinkampani zingalungisa izinqubomgomo nezabelomali zezingozi ngaphandle kokubophezeleka kumhlinzeki oyedwa. Kuyindlela ehlakaniphile kakhulu egwema izithiyo zobuchwepheshe futhi ikuvumela ukuthi usebenzise okungcono kakhulu kwe-LLM ngayinye kuye ngomongo wenkinga.
Amaqiniso: Uphethiloli ovimbela ukubona izinto ezingekho
Masibe neqiniso: uma uphakela i-AI eyinkimbinkimbi ngamadokhumenti angcolile nama-PDF angahlelekile, umphumela uzoba imibono engaqondakali namaphuthaI-AI ihlakaniphe kakhulu njengokubhala kwayo. Uma ulwazi lwangaphakathi luyindida, okuzokwenzeka nje ukwenza ulwazi olungelona iqiniso ngokuzenzakalelayo ngezinga elikhulu.
Ukuze kugwenywe lokhu, kubalulekile ukusebenzisa i-taxonomy eqinile yokulandelana kwezikhundlaKhohlwa isiphithiphithi samalebula; okudingekayo isilulumagama esilawulwayo kanye nesakhiwo esijwayelekile. Yilokhu okwaziwa ngokuthi ukuqhuqha noma ukuqhekeka, okuhlanganisa ukulungiselela ulwazi ngezingcezu ezigaywayo neziqinisekisiwe ukuze amamodeli olimi angaqambi izimpendulo.
Indlela eya ekuvuthweni ihlukaniswe izigaba ezintathu ezicacile. Okokuqala, izinga Foundationlapho umsindo uhlungwa khona bese kumiswa amazinga okuqamba amagama. Bese kuthi, izinga professionallapho kusetshenziswa khona amathempulethi adingekayo ukuqinisekisa ukuthi idatha ihlelwe kahle. Okokugcina, izinga Elite, lapho i-Now Assist kanye ne-GenAI zihlanganiswe khona ekugelezeni kwedatha okuqinisekisiwe kakade kanye nokuziphilisa.
Ukuzenzakalela, Ukuphepha kanye Nekusasa Lokusebenza
Ukuhlelwa kwe-orchestra akugcini nje ekuphenduleni umbhalo; kusho ukuthi i-LLM ingenza ucingo lwe-API ukuze yenze umsebenzi. Lokhu kufaka phakathi konke kusukela ekuphatheni izinsiza zekhompyutha ukubeka phambili imisebenzi ephuthumayo kuze kube yilapho kuqaliswa ngokuzenzakalelayo kwama-patches esistimu kanye nezibuyekezo ukuze umsebenzisi wokugcina angaqapheli noma yikuphi ukuphazamiseka.
Ngokuphathelene nokuphepha, umgomo uwukuba i-ejenti ngayinye ye-AI ibe neyayo ubunikazi obuchaziwe kanye nezimvumeusebenzisa okuhlukahlukene izinhlelo namathuluzi okuphepha kwekhompyuthaukuyiphatha cishe njenganoma yimuphi omunye umsebenzi. Okungeziwe kulokhu amandla e-RaptorDB, isizindalwazi esilungiselelwe kahle esithuthukisa kakhulu amakhono okuhlaziya epulatifomu ukusekela izigidigidi zemisebenzi yokusebenza.
Ukuze kugcinwe lonke lolu hlelo luphila, i-ServiceNow iphakamisa ukuthi ukwenziwa kwemidlalo yesikoEsikhundleni sokuba nebutho labahleli ababukeza izincwadi, amazinga empumelelo (ithusi, isiliva, negolide) adalwa ukuze kuklonyeliswe ochwepheshe abagcina ulwazi lusesikhathini, beguqula ukuphathwa kwedatha kube inqubo esekelwe emphakathini futhi ezisekelayo.
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