- Ivumela amabhizinisi ukuthi azenzele ngokuzenzakalelayo ukuthengisa nokusekela ku-WhatsApp, Instagram, kanye ne-Messenger besebenzisa i-AI ekhiqizayo.
- Hlukanisa phakathi kwenguqulo yomdabu yama-SME kanye neplatifomu ethuthukisiwe engahlanganiswa ne-CRM kanye ne-e-commerce.
- Inikeza izilawuli eziqinile zobuntu, ulwazi, kanye nokudluliselwa kuma-ejenti abantu ukuqinisekisa ikhwalithi.
- Ihlanganisa amathuluzi afana ne-Muse kubasebenzisi bokugcina, akwazi ukwenza imisebenzi yangempela ngenkathi ephequlula iwebhu.
Cabanga nje ibhizinisi lakho lingakhonza amakhulu amakhasimende ngesikhathi esisodwa, ngaphandle kokulinda muntu futhi ngaphandle kokuthi uhlale uphapheme ubusuku bonke unamathele ocingweni lwakho. I-Meta ishintshe umdlalo ngokuqalisa ama-ejenti ayo obuhlakani bokwenziwa , ithuluzi elenzelwe ukunikeza noma iyiphi inkampani, kusukela kuma-SME endawo kuya enkampanini yamazwe ngamazwe, umuzwa wokuba nethimba elingapheli nelingapheli.
Asikhulumi nge-bot yakho evamile eyisicefe ephendula ngezinketho ezinezinombolo futhi ikushiye ulenga uma uphambuka kuskripthi. Sibhekisela kubuchwepheshe obuthuthukisiwe bokukhiqiza obuhlanganisa nezinhlelo zokusebenza wonke umuntu azisebenzisayo kakade, njenge-WhatsApp, i-Instagram, ne-Messenger, okuvumela ukuxhumana okuguquguqukayo, kwemvelo, futhi, ngaphezu kwakho konke, okuwusizo ngempela kumuntu obhalayo.
Iyini ngempela i-Meta Business Agent?
Lolu hlelo empeleni luwukubonakaliswa kwedijithali komkhiqizo wakho ezweni lengxoxo. Ngokungafani nama-chatbot amadala asekelwe emithethweni eqinile, i-Business Agent isebenzisa ukufunda okusekelwe kokuqukethwe ebhizinisini lakho langempela. Lokhu kusho ukuthi i-AI ifunda kukhathalogi yakho yomkhiqizo, okuthunyelwe ku-Facebook, iwebhusayithi, ngisho nezingxoxo zangaphambilini ukuze inikeze izimpendulo ezinengqondo ezingezwakali njenge-robotic.
Ukwethulwa kwaleli thuluzi emhlabeni wonke kube kukhulu, njengoba kudlule ezigabeni zokuhlola ezimakethe ezifana neMexico neNdiya ngaphambi kokufika kithi. Njengamanje, amabhizinisi angaphezu kwesigidi asevele eqalisile, esebenzisa iqiniso lokuthi i-WhatsApp iyisiteshi sokuxhumana esithandwa kakhulu sezigidigidi zabantu.
Umehluko omkhulu phakathi kwe-Agent kanye ne-Platform
Yilapho abantu abaningi bedideka khona. I-Meta yethule izinhlobo ezimbili ezinamagama afanayo, kodwa zifeza izinjongo ezihlukene. Ngakolunye uhlangothi, kukhona i -ejenti ehlanganiswe nohlelo lokusebenza lwe-WhatsApp Business , okuyinketho efanelekile kulabo abafuna ikhambi elisheshayo, elilula, neliqondile lokugwema ukulahlekelwa yi-leads.
Ngakolunye uhlangothi, kukhona i -Meta Business Agent Platform . Lena inguqulo "enamandla" yezinkampani ezidinga i-AI ukuze zixhumane nezinhlelo zazo zangaphakathi. Uma udinga i-ejenti ukuthi ihlole amazinga esitoko ngesikhathi sangempela kusofthiwe efana ne-Shopify, iphathe amathikithi ku-Zendesk, noma ikhiphe idatha ku-Databricks, khona-ke udinga ipulatifomu esekelwe ku-API, eyivumela ukuthi isebenzele inkampani ngokuxhuma kumakhulu ezinhlelo zangaphandle.
Ukulawula okuphelele: Uphethe i-AI
Ukuqinisekisa ukuthi awudingi ukukhathazeka ngokuthi i-AI isho into ewubuwula, i-Meta isebenzise izindlela ezine zokulawula ezibalulekile. Okokuqala ukulawula ulwazi , lapho unquma khona ukuthi yimaphi amadokhumenti, uhlu lwamanani, noma amawebhusayithi i-AI ewasebenzisayo ukuze iwafunde. Okulandelayo kuza ubuntu ; ungachaza ithoni (engathi sína kakhulu noma efinyeleleka kalula), futhi uma impendulo ibonakala ingalungile, ungayilungisa, futhi i-AI ifunda ushintsho ngokushesha.
Ngaphezu kwalokho, unokulawula izilaleli , okukuvumela ukuthi unqume ukuthi i-ejenti ikhuluma nawo wonke umuntu noma labo abafika ngesikhangiso esithile kuphela. Okokugcina, uhlelo lokudlulisa ulwazi lubalulekile: uphawula izihloko ezingavunyelwe noma ezibucayi, futhi ngokushesha nje lapho i-AI ithola ukuthi izinto ziya ziba nzima, idlulisela imali kumuntu, ibanikeze wonke umongo wengxoxo ukuze iklayenti lingaphindi konke.
Izici ezikhuthaza ukuthengisa
Amakhono alo menzeli abanzi kakhulu. Abaphenduli nje imibuzo mayelana namahora okuvula noma izinqubomgomo zokubuyisa, kodwa futhi bangafaneleka amakhasimende angaba khona ngokubuza imibuzo efanele ngaphambi kokuthi bakuthinte. Bangancoma nemikhiqizo ethile evela kukhathalogi, bazise amakhasimende ngezaphulelo, futhi, okubaluleke kakhulu, bavale ukuthengisa ngqo engxoxweni.
Kodwa akusebenzi nje kuphela ngaphandle. I-ejenti iphinde isebenze njengomlingani wakho wangaphakathi, ikhiqize umbiko wasekuseni ofingqa okwenzekile ngenkathi ulele. Esikhathini esizayo, kulindeleke ukuthi ikusize ngemisebenzi eyinkimbinkimbi njengocwaningo lwemakethe noma ukuhlaziya okuncintisanayo.
I-Muse: I-ejenti yomuntu siqu yomsebenzisi
Ngaphandle komkhakha webhizinisi, i-Meta yethule i-Muse, i-ejenti ehloselwe umsebenzisi wokugcina. Ingenza imisebenzi yokuphatha njengokubhala ama-imeyili , ukubhukha ukuhamba, noma ukuguqula ividiyo ye-Instagram ibe uhlu lokuthenga. Okumangazayo kakhulu ukuthi i-Muse ingazulazula kuwebhu njengomuntu, noma ngabe isayithi ayinayo i-API.
Ngokuphathelene nokuphepha, i-Muse isebenzisa uhlelo olubizwa ngokuthi i-Sentinel . Le nqubo isebenza njengodonga lokuphepha oluzimele oluphatha okhiye namakhadi esikweletu, okuqinisekisa ukuthi i-AI eyinhloko ayikaze ibe nokufinyelela okuqondile kudatha ebucayi. Ngenkathi i-Muse inikeza uhlelo lwamahhala, okubhaliselwe okukhokhelwayo kuyatholakala kulabo abadinga inani elikhulu lamathokheni.
Izindleko nokutholakala
Kuma-SME, izinyathelo zokuqala zivame ukuba mahhala, yize i-Meta imemezele izinhlelo zokubhalisa zesikhathi esizayo esiseduze. Ezinkampanini ezikhetha ipulatifomu ye-API, izindleko zisekelwe ekusetshenzisweni kwamathokheni , kanti izimali zomhlaba wonke zicishe zibe ngu-$2 ngesigidi samathokheni. Ngokuphathelene ne-Muse, ukufika kwayo eYurophu kuvame ukuhamba kancane ngenxa yemithetho eqinile yobumfihlo, okuholela ekusakazweni kancane kancane kunase-United States.
Ukuba nohlelo lwe-AI lokuphatha isevisi yamakhasimende kuvumela abanikazi bamabhizinisi ukuthi bagxile esu ngenkathi umshini uphatha imisebenzi yansuku zonke. Kusukela ekulula kwe-ejenti yendawo ukuthola izimpendulo ezisheshayo zemibuzo, kuya emandleni epulatifomu exhunywe yi-CRM kanye nomsizi womuntu siqu we-Muse, i-Meta ihlose ukuhlanganisa ngokungenamthungo ukusebenzisana kwabantu nokwenziwa ukuze kwandiswe umkhiqizo ku-WhatsApp, Messenger, kanye ne-Instagram.
