- Ukuziphatha komuntu kuyinto eyinkimbinkimbi ezalwa ukuxhumana phakathi kwezinto eziphilayo, ezengqondo, ezenhlalo kanye nokuhlangenwe nakho komuntu siqu.
- Emkhakheni webhizinisi, ukuphathwa kokuziphatha kwenhlangano kuvumela ukubikezela ukuziphatha, ukuthuthukisa ukusebenza, kanye nokukhuthaza inhlalakahle yabasebenzi.
- Ukuhlanganiswa kwamamodeli okuziphatha kubuchwepheshe kanye nobuhlakani bokwenziwa kuhlose ukwenza izinhlelo ezizenzakalelayo zibe ngabantu ukuze ziqageleke futhi ziphephe kakhudlwana.
Wake wazibuza ukuthi kungani, uma ebhekene nesimo esifanayo, umuntu oyedwa ehlala ezolile kanti omunye ulahlekelwa yiso ngokuphelele? Akuyona indaba yenhlanhla noma isici somlingiswa esilula; empeleni, kuwumphumela wokuxhumana okuyinkimbinkimbi kwezinto ezisichazayo . I-Psychology ivula le mfihlakalo, ihlaziya ukuthi imikhuba yethu, izinqumo, kanye nendlela esixhumana ngayo nabanye akuzona izinto ezingahleliwe, kodwa kunalokho kuwumphumela wokuqonda okujulile ukuziphatha kwabantu.
Kunokuba kube okuqondile, ukuziphatha kwethu kuwumkhiqizo wenhlanganisela yezici eziningi . Kusukela ku-biological figure kanye nemizwa kuya endaweni yomphakathi kanye nokuhlangenwe nakho okusibumbile, konke kuyasithonya ngesikhathi sangempela. Ukuqonda lezi zinqubo akusizi nje kuphela ochwepheshe bezengqondo ukuthi bakhe izindlela zokwelapha eziphumelela kakhulu, kodwa futhi kuyisihluthulelo sokuthuthukisa inhlalakahle yeqembu kanye nokuqonda ukuhlukahluka kokusabela esikubona nsuku zonke emgwaqweni noma ehhovisi.
Yini ngempela esiyiqondayo ngokuziphatha kwabantu?
Uma sikhuluma ngokuziphatha, sibhekisela kuzo zonke izenzo nezinqubo umuntu asebenzisana ngazo nendawo emzungezile. Lokhu akubandakanyi nje kuphela okubonakalayo kodwa nomhlaba ongabonakali: imicabango, izinkolelo, izisusa, kanye nemizwa eqhuba izenzo zethu. Kuyisimo esiguquguqukayo esishintsha impilo yonke , sisuka emcabangweni wokuthi sizalwa sinobuntu obuqinile nobuphelele.
Kubalulekile ukungadidanisi ukuziphatha nokuziphatha, yize ngezinye izikhathi sizisebenzisa ngokushintshana. Ukuziphatha kuyindlela ebonakalayo yokumomotheka, ukumemeza, noma ukusebenza njengeqembu. Ngakolunye uhlangothi, ukuziphatha kuwumqondo ojwayelekile ohlanganisa "isizathu" ngemuva kwaleso senzo. Nakuba ukuziphatha kusitshela lokho umuntu akwenzayo, ukuziphatha kusenza sikwazi ukuqonda impande yengqondo yaleso senzo.
Izigaba nezinhlobo zokuziphatha
Ukuze kuhlelwe kahle lokhu kudideka, i-psychology ihlukanisa ukuziphatha ngokwezindlela ezahlukene. Ngakolunye uhlangothi, sinezindlela zokuziphatha ezibonakalayo (lezo ezingabonwa yinoma ubani) kanti ngakolunye uhlangothi, sinezindlela zokuziphatha ezingabonakali , njengokulindela noma ukucindezeleka kwangaphakathi, okuthi, nakuba kungabonakali, kuthinte ngokuphelele impendulo yokugcina yomuntu.
Elinye iphuzu elibalulekile umehluko phakathi kokuziphatha okungokwemvelo nokufundiwe. Ukuziphatha okungokwemvelo yilokho esizalwa nakho, okuhlobene nezakhi zofuzo kanye nokusabela okuzenzakalelayo . Ngokuphambene nalokho, ukuziphatha okufundiwe yilokho esikuthola ngokuzama namaphutha, imfundo, kanye nokubuka abanye. Empeleni, cishe konke esikwenzayo kuyinhlanganisela yazo zombili izingxenye , lapho i-biology inikeza isisekelo kanye nokuhlangenwe nakho kubumba impendulo.
Ngaphezu kwalokho, asenzi ngendlela efanayo lapho sisodwa njengalapho sizizwa sibhekiwe. Ukuziphatha komuntu ngamunye kuvela ekuzithandeni, kuyilapho ukuziphatha komphakathi kubunjwa yizimiso zeqembu, isiko, kanye nengcindezi yomphakathi. Lokhu kubalulekile ekuqondeni izimo ezifana nobuholi noma ukuxazulula izingxabano ezindaweni zeqembu.
Izinsika ezibumba indlela yethu yokwenza izinto
Akukho senzo somuntu esenzeka endaweni engenamuntu. Kunezindlela ezine eziyinhloko ezisebenzisana njalo:
- Izici Zebhayoloji Nezofuzo: Asinakuyishaya indiva indima yobuchopho, isimiso sezinzwa, nama-hormone. Nakuba izakhi zofuzo zingase zisenze sibe nesimo sengqondo esithile, indawo ezungezile inamandla okwenza lungisa lezi zimpendulo zezinto eziphilayo.
- Izinqubo Zengqondo: Yilapho ukuzethemba, inkumbulo, kanye nokuqonda kungena khona. Indlela esichaza ngayo iqiniso yiyo egcina ilawula indlela esisabela ngayo, okwenza Masibe yisisusa esinamandla lokho kusiqondisa emigomweni ethile.
- Ithonya Lezenhlalo Namasiko: Kusukela ekuzalweni, umndeni kanye nomphakathi kusifundisa ukuthi yini eyamukelekayo nengamukeleki. Isiko lichaza incazelo yesenzo, ngakho-ke isenzo esifanayo singahluka kuncike kakhulu ezweni noma emphakathini.
- Okuhlangenwe Nakho Komuntu Siqu: Impumelelo ngayinye kanye nokwehluleka ngakunye kushiya uphawu. Ukufunda okutholakala kokuhlangenwe nakho kusenza sikwazi ukuzivumelanisa nezimo zesikhathi esizayo futhi sishintshe imikhuba engasasizi ngalutho kithi.
Ukuziphatha endaweni yenhlangano
Uma sisebenzisa le mibono ezweni lebhizinisi, singena emkhakheni we-Organizational Behavior (OB). Lo mkhakha uhlola indlela abantu ngabanye namaqembu athinta ngayo ukusebenza kahle kwenhlangano. Akuyona intuition, kodwa isayensi esetshenziswayo esebenzisa idatha ukuthuthukisa umkhiqizo kanye nokwaneliseka emsebenzini.
Enkampanini, ukuziphatha kuhlaziywa emazingeni amathathu. Okokuqala, izinga lomuntu ngamunye , lapho kubhekwa khona ubuntu nesimo sengqondo. Okwesibili, izinga leqembu , elihlaziya amandla eqembu, amandla, kanye nokuxhumana. Okokugcina, izinga lenhlangano , eligxile emasikweni enkampani kanye nokuphathwa kwezinguquko.
Ukuze inhlangano isebenze kahle, kumele ihlanganise imiqondo efana nobuholi (ikhono lokuthonya ngendlela eyakhayo), isisusa (imbangela eqhuba abasebenzi), ukuxhumana okuphumelelayo, kanye nokusebenza ngokubambisana okuhlelekile . Uma inzuzo yezomnotho ilinganiswa nomsebenzi wezenhlalo, imiphumela yezezimali ivame ukuthuthuka ngenxa yalokho.
Amamodeli okuphatha nokuguqula ukuziphatha komsebenzi
Akuzona zonke izinkampani eziphatha ithalente ngendlela efanayo. Amamodeli asukela kumuntu ozimele, ngokusekelwe ekulaleleni nasemandleni, kuya kumodeli yabafundi , lapho ubungane, ukuzithiba, kanye nokuzazisa kwabasebenzi kubaluleke kakhulu. Umkhuba wanamuhla usuka ekulawuleni nasekulawuleni uye ekwamukeleni indlela yobuntu nenethemba.
- Isitayela sesiqondiso: Ukusuka ekuqondisweni okuqinile kuya ebuholini obuhlanganyelayo obuhlonipha ukwaneliseka kwabasebenzi.
- Ukuqinisa okuhle: Umvuzo wokuziphatha okwakhayo ukuze kuphindaphindwe, uguqule impendulo ibe yindlela ithuluzi lokugqugquzela.
- Ukucebisa umsebenzi: Gwema ukucasula ngokuklama imisebenzi eyinselele futhi enenjongo kumsebenzi.
- Ukuthuthukiswa Kwenhlangano (OD): Sebenzisa isiko lokuthembana kanye nokuxhumana okuvulekile ukuze unciphise izingxabano kanye yenza isakhiwo esisemthethweni sibe ngabantu.
Ukusungula izinto ezintsha: Ukuhlanganisa ubuntu nobuchwepheshe
Isibonelo esithakazelisayo sokusetshenziswa kwalolu lwazi yiProject Bertha, ehlose ukulingisa ukuziphatha kokushayela kwabantu ezimotweni ezizimele. Inselele akuyona nje kuphela ukuthi imoto ihambisane nemithethonqubo, kodwa futhi nokuthi ukuziphatha kwayo kube okubikezelwayo futhi okungokwemvelo kwabahamba ngezinyawo nabanye abashayeli.
Ukuze kufezwe lokhu, kudalwa amamojula alingisa ukuqonda komuntu, ukuqonda, isimo sokuzwela (ukucindezeleka, ukukhathala), kanye nokulawula imisipha. Ngokuhlanganisa la maphethini, imoto ayibhekwa njengengazelelwe noma eqaphile ngokweqile, okuvumela ubuchwepheshe ukuthi buvumelane nomuntu kunokuba buvumelane nobuntu, ngaleyo ndlela kube lula ukwamukelwa kokuzenzakalelayo komphakathi.
Ukuqonda ukuziphatha kwabantu kuyithuluzi elinamandla kakhulu lokubhekana nobunzima bokuphila kwethu, okusivumela ukuthi senze konke kusukela ekwenzeni ngcono ukuphathwa kwezinsizakusebenza zabantu enkampanini kuya ekuklameni amadolobha ahlakaniphile. Ekugcineni, kumayelana nokuqaphela ukuthi singabantu be-biopsychosocial nokuthi, kungakhathaliseki ukuthi kuyi-psychology yezokwelapha, ubuholi bebhizinisi, noma ubuhlakani bokwenziwa, isihluthulelo sempumelelo sisekuqondeni ukuthi ukuziphatha kuyaguquguquka, kuyaguquguquka, futhi, ngaphezu kwakho konke, kungumuntu ojulile.
