- Ama-KPI ayizinkomba ezingabalwa ezilinganisa ukusebenza ngokuqhathanisa nezinhloso zamasu, okuyisihluthulelo sokuhlola nokuqondisa izinqumo zebhizinisi.
- I-KPI enhle kufanele ibe efanele, ilinganiswe, icacile, ifinyeleleke, futhi ihlale ikhona, isekelwe kudatha eqinisekisiwe ukuthola izitayela kanye nenqubekela phambili.
- Ukukhetha ama-KPI ngokuya ngomnyango kanye nezinhloso (ukumaketha, ukuthengisa, i-HR, ezokuthutha) kusetshenziswa indlela ye-SMART kuqinisekisa ukuhambisana kanye nemiphumela engenzeka.
Esimweni sebhizinisi nokumaketha sanamuhla, izinkomba zokusebenza ezibalulekile ( ama-KPI ) sezibalulekile ekulinganiseni imiphumela nokuqinisekisa impumelelo yanoma yiliphi isu. Ukubaluleka kwazo kudlulela ngale kokumaketha ukuze kufake phakathi iminyango efana nokuthengisa , izinsizakusebenza zabantu , ezokuthutha , nokuningi. Kodwa ayini ngempela ama-KPI , futhi singawasebenzisa kanjani ngempumelelo? Kulesi sihloko, sizohlola zonke izici ezibalulekile zama -KPI ngokujulile , kusukela encazelweni yawo kuya ezibonelweni ezisebenzayo zemikhakha ehlukahlukene. Ngenkathi abantu abaningi besebenzisa amagama athi " KPI " kanye nelithi " metric " ngokushintshana, ukuqonda umehluko oyisisekelo phakathi kwale mibono emibili kubalulekile ekusebenziseni amasu aqhutshwa idatha. Sizophinde sibhekane nendlela yokukhetha ama-KPI afanele ngokusekelwe ezinhlosweni zemboni kanye nezinhlelo zenhlangano.
Yini i-KPI?
I -KPI iyinkomba ekuvumela ukuthi ulinganise ukusebenza kwenqubo, iqembu, noma inhlangano ngokuhambisana nemigomo emisiwe. Lezi zilinganiso ezithile nezilinganiswayo ziwusizo ekuhloleni ukuthi amasu nezenzo ezisetshenzisiwe ziyafeza yini imiphumela efiselekayo.
Isibonelo, emkhankasweni wokumaketha, i- KPI ingaba yisilinganiso sokuguqulwa okuholela kumakhasimende. Lesi sibonakaliso asigcini nje ngokulinganisa isici esithile kodwa futhi sinikeza ulwazi olubalulekile lokwenza izinqumo ezisekelwe kudatha . Kalula nje, i- KPI ibonisa ukuthi sisendleleni yokufeza imigomo yebhizinisi lethu.
Izici ze-KPI enhle
Ukuze i -KPI ibe usizo ngempela, kumele ihlangabezane nezici ezithile ezibalulekile:
- Okuhlobene: Kumele ihambisane nezinjongo zamasu zenhlangano.
- Kuyalinganiseka: Kubalulekile ukuthi ikwazi ukulinganiswa ngokucacile nangokuqondile.
- Okucacile: El I-KPI kufanele kube ukhonkolo hhayi ejwayelekile.
- Kuyafinyeleleka: Kufanele kube neqiniso ngaphakathi komongo wenkampani.
- Ngokusekelwe kudatha: Izinkomba kufanele zithathwe olwazini olungaqinisekiswa hhayi ekuqageleni.
- Iphephandaba: Kumele ikwazi ukukalwa njalo ukuze kuhlonzwe izitayela nezinguquko.
Umehluko phakathi kwe-KPI ne-metric
Umbono ovamile oyiphutha ukuthi i -KPI kanye ne- metric kuyinto efanayo. Kodwa-ke, azishintshisani. Nakuba i- metric iyinombolo elinganisa noma yisiphi isici senqubo noma umsebenzi, i -KPI inokuxhumana okuqondile nomgomo wenhlangano. Isibonelo, ithrafikhi yewebhu yansuku zonke iyi- metric , kodwa uma umgomo wenkampani ukwandisa ithrafikhi yanyanga zonke ngo-20%, lelo nani liba yi- KPI.
Ukugxila yikho okuguqula i -metric ibe yi- KPI . Isihluthulelo ukukhetha izinkomba ezinezela ngempela inani futhi ezibalulekile ekwenzeni izinqumo.
Izinhlobo zama-KPI ngomnyango
Umkhakha ngamunye nendawo ngaphakathi kwenhlangano ine -KPI yayo ethile . Nazi ezinye izibonelo ezivelele:
Ama-KPI wokuthengisa
Ekukhangiseni, ama-KPI agxila ekulinganiseni izici ezifana nokukhanga amakhasimende, ukuguqulwa, kanye nokugcinwa kwawo. Ezinye izibonelo yilezi:
- Izinga lokuguqulwa: iphesenti labasebenzisi abenza isenzo esithile.
- Imbuyiselo ku-investimenti (ROI): inzuzo etholwe ngokuphathelene nezindleko zokumaketha.
- Ukusebenza kwegama elingukhiye: izinga kanye nethrafikhi ekhiqizwa imigomo ethile.
Ama-KPI wokuthengisa
Amaqembu okuthengisa asebenzisa ama-KPI ukukala ukusebenza kwawo nokubeka imigomo ecacile. Ezinye izibonelo zifaka:
- Ivolumu yokuthengisa: inani eliphelele elithengisiwe ngesikhathi.
- Izinga lokuguqulwa lokuhola libe amakhasimende.
- Imali engenayo emaphakathi ngekhasimende ngalinye: ithikithi elimaphakathi lokuthenga ngakunye.
Ama-KPI Ezabasebenzi
Emkhakheni Wezabasebenzi, ama-KPI abalulekile ukuhlola ukwaneliseka kwabasebenzi kanye nokukhiqiza:
- Izinga lokushintshwa kwabasebenzi: likala iphesenti labasebenzi abashiya inkampani.
- Izinga lokulova: ukungabikho okuthethelelekayo nokungathetheleleki esikhathini esithile.
- Isikhathi Esimaphakathi Sokuqashwa: Isikhathi esimaphakathi sokugcwalisa isikhala.
Ama-KPI okukhiqiza
Ukuqapha ukusebenza kahle kwezinqubo zokukhiqiza , ama-KPI avame kakhulu yile:
- Isikhathi somjikelezo: ubude besikhathi senqubo yokukhiqiza kusukela ekuqaleni kuye ekupheleni.
- Ukusebenza kwekhwalithi: amaphesenti emikhiqizo engenawo amaphutha.
- Izinga lokwenqatshwa: imikhiqizo enqatshiwe ngenxa yokungafinyeleli amazinga ekhwalithi.
Ama-KPI ku-Logistics
Kwezokuthutha, ukusebenza kahle kanye nokunemba kubalulekile. Amanye ama-KPI abalulekile yile:
- Izinga lokulethwa ngesikhathi.
- Akukho kusitoko: inombolo yezikhathi lapho i-oda lingagcwaliseka khona ngenxa yokushoda kwempahla.
- Izindleko zokuhamba: izindleko ezihambisana nokulethwa kwezimpahla.
Ichazwa kanjani i-KPI esebenzayo
Ngaphambi kokuchaza i -KPI , kubalulekile ukuqonda ngokucacile izinhloso zamasu zenkampani kanye nezinqubo zebhizinisi . Indlela ewusizo yokwakha ama-KPI asebenzayo isifinyezo se-SMART :
- Okucacile: Chaza ngokucacile ukuthi yini ezokalwa.
- Kuyalinganiseka: Qiniseka ukuthi iyakwazi ukulinganiswa.
- Kuyafezeka: Zibekele imigomo enengqondo.
- Okufanelekile (Kufanelekile): Xhuma I-KPI ngezinjongo zamasu.
- Ngesikhathi: Khomba isikhathi esithile ozosihlola.
Amaphutha ajwayelekile uma usebenzisa ama-KPI
Nakuba ama-KPI angamathuluzi anamandla, ukusetshenziswa kwawo kabi kungaholela emiphumeleni engasebenzi kahle. Amanye amaphutha avamile afaka:
- Khetha okuningi kakhulu I-KPIs, okunganciphisa ukugxila.
- Usar I-KPIs akuhambisani nesu lebhizinisi.
- Ungayibuyekezi i- I-KPI ngokusho ukuvela kwebhizinisi.
Ukwamukela ama-KPI awusizo futhi achazwe kahle akugcini nje ngokuqinisekisa ukuqapha okuphumelelayo kodwa futhi kwenza kube nokwenzeka ukwenza izinqumo ezinolwazi nohlelo. Ukuqonda ukubaluleka kwawo nokuthi ungawasebenzisa kanjani endaweni ngayinye yebhizinisi kuyisihluthulelo sokufeza imiphumela ebalulekile neqhubekayo.
