Ukuphepha kobuchwepheshe ezinkampanini: umhlahlandlela ophelele wokuvikela ibhizinisi lakho

Informatec Digital » Izinsiza » Ukuphepha kobuchwepheshe ezinkampanini: umhlahlandlela ophelele wokuvikela ibhizinisi lakho

Ukuphepha kwe-inthanethi emabhizinisini kushintshe kusuka enkingeni "yobuchwepheshe" kuphela kwaba yinto ebaluleke kakhulu. Yonke i-imeyili oyithumelayo, ukufinyelela konke okukude, yonke idokhumenti oyilayisha efwini kuyingxenye yesistimu yedijithali, uma ingavikelwe kahle, ingaholela ekwephulweni kwedatha, ekukhiqizweni kwesikhathi, noma ezijezisweni zomthetho ezibalulekile.

Namuhla, yonke inhlangano, kungaba ibhizinisi elincane noma inkampani enkulu, idinga ukuvikela izimpahla zayo zedijithali , iphathe izingozi, futhi ifundise abasebenzi bayo ngokuphepha kwe-inthanethi. Akukhona nje ukufaka isofthiwe yokulwa namagciwane nokulindela okuhle kakhulu: kumayelana nokuhlanganisa ubuchwepheshe, izinqubo, kanye nabantu ukwakha ukuphepha okuqinile nokusimeme ngokuhamba kwesikhathi.

Kuyini ukuphepha kwe-cyber futhi kungani inkampani yakho kufanele ikhathalele?

Uma sikhuluma ngokuphepha kobuchwepheshe ezinkampanini, sibhekisela kusethi yobuchwepheshe, izinqubo, izinqubomgomo, kanye nemikhuba emihle eyenzelwe ukuvikela izinhlelo, amanethiwekhi, izinhlelo zokusebenza, kanye nedatha ekufinyeleleni okungagunyaziwe, ekulimaleni, ekuguqulweni, noma ekuphazamisekeni kwesevisi.

Empeleni, lokhu kusho ukuvimbela umhlaseli ukuthi angebi ulwazi oluyimfihlo, ukubethela izinhlelo zakho nge-ransomware, ukuphatha idatha ebalulekile , noma ukuphazamisa ukusebenza kwakho. Ukwenziwa kwedijithali, ukusebenza kude, kanye nokusetshenziswa kabanzi kwefu kuye kwanda indawo yokuhlasela, ngakho-ke kunezimo eziningi zobuthakathaka okufanele zivikelwe.

Ngaphandle kwezici zobuchwepheshe kuphela, ukuphepha kwezobuchwepheshe kuhlose ukuqinisekisa ubumfihlo, ubuqotho, kanye nokutholakala kolwazi. Lokhu kusho ukuqinisekisa ukuthi idatha ifinyeleleka kuphela kulabo abayidingayo, ukuthi ayiguqulwa ngaphandle kokulawulwa, nokuthi iyatholakala uma kudingeka.

Isici sodumo akufanele sishaywe indiva: ukwephulwa okukhulu kungaholela ekulahlekelweni kwamakhasimende, ukwehla kwemali engenayo, izinhlawulo zezigidi zamaRandi, kanye nomonakalo womkhiqizo othatha iminyaka ukululama. Izibonelo zezinkampani ezinkulu ezithintekile (iMarriott, i-Equifax, i-Facebook, phakathi kwezinye) zisebenza njengesikhumbuzo esicacile salokho okusengozini.

Izinsongo ezithuthukisiwe: ama-APT, i-ransomware, kanye nokuhlaselwa kwe-supply chain

Phakathi kwezinsongo ezikhathaza kakhulu namuhla kukhona okuthiwa izinsongo eziqhubekayo ezithuthukisiwe (ama-APT) . Lezi yizinkampane lapho iqembu labahlaseli lingena khona kunethiwekhi yenkampani noma yokuphatha umphakathi bese lihlala lapho izinyanga, noma ngisho neminyaka, liba ulwazi oluyimfihlo ngaphandle kokwenza umsindo.

Izinhloso ezijwayelekile ze-APT zifaka phakathi izinkampani ezinkulu, ingqalasizinda ebalulekile, noma izinhlangano zikahulumeni . Umthelela ungafaka phakathi ukwebiwa kwempahla yobuhlakani (amalungelo obunikazi, imiklamo, izimfihlo zokuhweba), ukuyekethisa kwedatha yomuntu siqu yabasebenzi neyamakhasimende, noma ukucekelwa phansi okuqondile kwezinhlelo kanye nezizindalwazi.

Kanye nama-APT, i-ransomware isibe yindaba ebuhlungu kakhulu emabhizinisini: izigebengu ze-cyber ziyawafihla amasistimu akho futhi zifuna isihlengo sokubuyisela ukufinyelela. Izinhlangano eziningi zibhekana namasonto amaningi okungasebenzi kanye nezindleko ezinkulu zokutakula, izeluleko zomthetho, kanye nokulahlekelwa ibhizinisi.

Akufanele futhi sikhohlwe ubuthakathaka be-supply chain . Kulezi zimo, umhlaseli akangeni ngomnyango wakho wangaphambili, kodwa ngowomhlinzeki onezinyathelo zokuphepha ezibuthakathaka. Ukwephulwa kwesofthiwe yomuntu wesithathu noma isevisi yangaphandle kungaba yindlela ephelele yokubeka engcupheni inethiwekhi yakho yonke.

Ukuphathwa kwezingozi zobuchwepheshe: okungaphezu nje kokucima imililo

Ukuphepha kwe-inthanethi okusebenzayo akusanele. Izinkampani zidinga ukuphathwa kwezingozi zebhizinisi (i-ERM) okusetshenziswa kubuchwepheshe , okubavumela ukuthi babone, bahlole, futhi babeke phambili izingozi ngaphambi kokuba zenzeke.

Isiqalo ukuhlonza ngokucacile ukuthi yiziphi izimpahla zedijithali ezibalulekile : izizindalwazi zamakhasimende, izinhlelo zokukhokha, ingqalasizinda yamafu, ama-endpoints, amanethiwekhi e-OT, njll. Umkhuba ovamile ongcono ukusebenzisa amamephu okushisa kwengozi ukuze ubone ukuthi yiziphi izindawo ezinamathuba aphezulu kanye nomthelela.

Uma izingozi eziyinhloko sezitholiwe, kuchazwa uhlelo lokusebenza: izilawuli zobuchwepheshe (izicishamlilo, i-DLP, ukubethela), izilawuli zenhlangano (izinqubomgomo, izinqubo), kanye nezilawuli zabantu (ukuqeqeshwa, ukuqwashisa) . Ngezinye izikhathi, uma izindleko zokunciphisa ingozi zidlula umonakalo ongaba khona, ingozi iyamukelwa futhi yehliswe ibe yinto ebaluleke kakhulu, kodwa njalo ngendlela eqaphile nebhalwe phansi.

Ubuhlakani bokwenziwa buyaqhubeka nokuhlanganiswa ezinhlelweni zokuphathwa kwezingozi , kusiza ekutholeni amaphethini angajwayelekile, ukuhlanganisa izehlakalo, kanye nokubikezela ukuhlaselwa okuyinkimbinkimbi noma izinsongo eziqhubekayo. Kodwa-ke, abahlaziyi abangabantu basadingeka ukuze babuyekeze imiphumela futhi bahlunge imiphumela engamanga.

Izinsika zokuphepha kolwazi enkampanini

Noma yiliphi isu lokuphepha kobuchwepheshe bomsindo lihlanganisa uchungechunge lwezimiso eziyisisekelo ezisebenza njengesiqondiso lapho kuklanywa izilawuli nezinqubo.

Okokuqala ukugcinwa kwemfihlo : ukuqinisekisa ukuthi abantu abagunyaziwe kuphela abanokufinyelela kolwazi olubucayi. Lokhu kufezwa ngokulawula ukufinyelela okuchazwe kahle, ukuqinisekiswa okuqinile, ukuhlukaniswa kwenethiwekhi, kanye nokuhlukaniswa kolwazi.

Insika yesibili ubuqotho : ukuqinisekisa ukuthi idatha ayishintshwa ngendlela engafanele, kungaba ngephutha noma ngenhloso embi. Izindlela ezibalulekile lapha zifaka phakathi amalogi okuhlola, ukusayina kwedijithali, ukulawulwa kwenguqulo, kanye nokubuyekezwa okuvamile.

Isici sesithathu ukutholakala : ukuqinisekisa ukuthi izinhlelo nedatha kuyafinyeleleka uma kudingeka, ngisho noma kwenzeka ukwehluleka, izinhlekelele, noma ukuhlaselwa. Lokhu kufezwa ngezixazululo ezitholakala kakhulu, izinhlelo zokuqhubeka kwebhizinisi, izipele, kanye namasu okulungisa izinhlekelele.

Lezi zinsika zisekela ezinye izimiso ezibalulekile njengokuqinisekisa kanye nokulawula ukufinyelela okusekelwe ezindimeni, ukugcinwa kwedatha kanye nokubuyiselwa, ukulungiswa kwesistimu okuqhubekayo, kanye nokuqeqeshwa kwabasebenzi . Ngaphandle kwalezi zici zokwakha, noma yiluphi uhlaka lokuphepha aluphelele.

Izinyathelo eziyisisekelo zokuphepha kwe-inthanethi okufanele zonke izinkampani zizisebenzise

Noma ngabe izinsongo zingaba ziyinkimbinkimbi kangakanani, ukuhlaselwa okuningi kuyasiza : amaphasiwedi abuthakathaka, izinhlelo eziphelelwe yisikhathi, ama-backup angekho, noma abasebenzi abawela ama-imeyili e-phishing.

Isinyathelo sokuqala esibalulekile ukusungula izilawuli zokufinyelela idatha eziqinile . Isisebenzi ngasinye kufanele sibe nezimvume ezidingekayo kuphela ukuze senze umsebenzi waso, kungabi ngaphezu kwalokho noma ngaphansi kwalokho (isimiso selungelo elincane kakhulu). Ngaphezu kwalokho, amapulatifomu abalulekile (i-imeyili, i-CRM, i-ERP , i-VPN, ama-backups) kufanele ahlale edinga ukuqinisekiswa kwezinto eziningi (i-MFA).

Izinqubomgomo zamaphasiwedi kufanele zicace futhi ziqine: ubude obuncane (isb., izinhlamvu ezingu-12), inhlanganisela yezinhlamvu ezinkulu nezincane, izinombolo, nezimpawu, izinguquko ezivamile, kanye nokuvinjelwa kokusebenzisa kabusha amaphasiwedi amadala. Ukusebenzisa abaphathi bamaphasiwedi kusiza abasebenzi ukuthi baphathe iziqinisekiso eziyinkimbinkimbi ngaphandle kokukhungatheka.

Esinye isici esibalulekile ukwenza amakhophi avamile . Ukusebenzisa umthetho we-3-2-1 (amakhophi amathathu, imidiya emibili ehlukene yokugcina, eyodwa engekho endaweni noma efwini) kunciphisa kakhulu umthelela wokuhlaselwa kwe-ransomware, ukwehluleka kwehadiwe, noma iphutha elikhulu lomuntu. Okubaluleke njengokwenza amakhophi avamile ukuhlola ukubuyiselwa kwawo njalo.

Okokugcina, kubalulekile ukuba nesofthiwe yokuphepha ephelele ehlanganisa i-antivirus, i-antimalware, i-antispyware, kanye ne-firewall, kanye namakhono okuthola nokuphendula. Le software kumele ihlale ibuyekezwa ngezisayinishi zakamuva zokuphepha kanye nama-patches.

Isofthiwe yokuvimbela ukulahleka kwedatha kanye nokuvikelwa ekuvuthweni kolwazi

Ezinhlanganweni eziningi, ingozi enkulu ayikho nje ekufinyeleleni okungagunyaziwe, kodwa futhi nasekuphuzeni okungalawulwa kolwazi oluyimfihlo . Yilapho isofthiwe yokuvimbela ukulahleka kwedatha (i-DLP) iqala khona ukusebenza.

Uhlelo lwe-DLP lunesibopho sokuqapha, ukuhlonza, nokuvimba ukunyakaza okusolisayo kwedatha ebucayi : ukukopisha ulwazi kudrayivu ye-USB, ukuthumela amafayela abalulekile nge-imeyili yomuntu siqu, ukulayisha amadokhumenti kumasevisi efu angagunyaziwe, njll.

Ukuze isebenze kahle, i-DLP ithembele ezinqubweni zokuphepha ezichaza ukuthi yiluphi ulwazi oluyimfihlo (isib. idatha yezezimali, amarekhodi ezokwelapha, ulwazi lwekhadi lokukhokha, izizindalwazi zamakhasimende) nokuthi yiziphi izenzo ezivunyelwe noma ezivinjelwe kulolo lwazi.

Izinhlelo eziningi ze-DLP nazo zihlanganisa ukubethela okuzenzakalelayo kwedatha ebucayi , kokubili ekuphumuleni nasekuthuthweni. Ngale ndlela, noma ngabe othile ubengasusa ifayela enkampanini, okuqukethwe kwalo bekuzohlala kungafundeki ngaphandle kwezihluthulelo ezifanele.

Phakathi kwezinzuzo zokusebenzisa i-DLP kukhona ukuvikelwa ekuphulweni kwedatha, ukuthobela imithetho (i-GDPR, i-HIPAA, i-PCI, njll.), ukuphathwa kwezingozi okuthuthukisiwe, kanye nokwethenjwa okukhulu okuvela kumakhasimende kanye nabalingani ababona ukuthi idatha yabo ivikelwe kanjani ngendlela efanele.

Izinzuzo nezinselele zokusebenza ngokuphephile efwini

Ukwamukelwa kwamafu kushintshe indlela amabhizinisi asebenzisa ngayo ubuchwepheshe. Uma kuphathwa kahle, ifu lingavikeleka kakhulu kunengqalasizinda yendabuko yasendaweni , kodwa lidinga ukuqonda izici zalo ezithile.

Enye yamandla amakhulu efu amandla ayo okulondoloza idatha kanye nokubuyisa idatha . Abahlinzeki abaphambili banikeza ukukopisha indawo, izithombe, kanye nokubuyisela okusheshayo okunciphisa isikhathi sokungasebenzi uma kwenzeka isigameko.

Enye inzuzo ukuthi amapulatifomu amafu abuyekezwa njalo : kusetshenziswa ama-patches okuphepha kanye nokuthuthukiswa ngaphandle kokuthi iklayenti liqaphe yonke imininingwane. Lokhu kunciphisa ingozi ehlotshaniswa nezinhlelo eziphelelwe yisikhathi, yize kungumthwalo wemfanelo wenkampani njalo ukuhlela kahle izinsizakalo zayo.

Endaweni yokuvikela ekuhlaselweni, abahlinzeki abaningi bafaka ama-firewall athuthukile, izinhlelo zokuthola nokuvimbela ukungena, ukuqapha okuphakathi, kanye namathuluzi okuhlaziya okungabiza kakhulu ukuwakopisha ngaphakathi.

Ngaphezu kwalokho, ifu lenza kube lula ukufinyelela okuphephile kusuka noma yikuphi ngokusebenzisa ukuqinisekiswa okuqinile, i-VPN , i-SSO, kanye nezilawuli zokufinyelela ezihlanganisiwe, okwenza kube kuhle ezindaweni zokusebenza ezikude nezihlanganisiwe. Konke lokhu kuza nenzuzo yokuguquguquka: izinsiza zingakhushulwa noma zehliswe njengoba kudingeka, kuhlale kugxilwe ekunciphiseni ukuvezwa kwedatha ebucayi.

Ukuqapha okuqhubekayo kanye nokusabela ezigamekweni

Ukuze ukuphepha kwezobuchwepheshe kusebenze ngempela, akwanele ukumane ulungiselele amathuluzi bese uwakhohlwa. Kubalulekile ukusebenzisa izinhlelo zokuqapha eziqhubekayo eziqapha amanethiwekhi, amaseva, izinhlelo zokusebenza, kanye nama-endpoints okuziphatha okungajwayelekile.

Lokhu kuqapha kuvame ukuncika kuzixazululo ze-SIEM (Security Information and Event Management) ezikwazi ukuqoqa izingodo emithonjeni eminingi, zihlobanise imicimbi, futhi zikhiqize izexwayiso uma zithola amaphethini asolisayo. Uma isigameko sitholakala ngokushesha, kuba lula ukusigcina.

Okubaluleke ngokulinganayo ukuba nohlelo lokuphendula ezigamekweni oluchazwe kahle : ukuthi yini eyakha isigameko, ukuthi ubani okufanele athathe isinyathelo, ukuthi izinhlelo ezithintekile zihlukaniswa kanjani, ukuthi zidluliselwa kanjani ngaphakathi nangaphandle, nokuthi imisebenzi ibuyiselwa kanjani.

Izinhlangano eziningi zisebenzisa amaqembu akhethekile njenge-CERT noma i-CSIRT (Ithimba Lokuphendula Okuphuthumayo Kwekhompyutha / Ithimba Lokuphendula Izehlakalo Zezokuphepha Kwekhompyutha), angaphakathi noma angaphandle, anesibopho sokuphatha lezi zigameko, alondoloze ubufakazi ngokulandela uchungechunge lokugcinwa kanye nokusebenzisana neziphathimandla uma kudingeka.

Isihluthulelo ukuthi ukuqapha kanye nokuphendula kwakha umjikelezo oqhubekayo: ukutholwa, ukuhlaziywa, isenzo, ukubhalwa phansi kwalokho okwenzekile, kanye nokuvuselelwa kwezinyathelo nezinqubo zokuvimbela lesi sigameko ukuthi singaphinde sivele noma ukunciphisa umthelela waso esikhathini esizayo.

Ukuhlolwa kwezokuphepha okwenziwa ngezikhathi ezithile kanye nokuhlolwa kwengozi

Akukho uhlelo olungaguquki. Ubuchwepheshe, imithethonqubo, amamodeli ebhizinisi, futhi ngaphezu kwakho konke, izinsongo ziyashintsha. Yingakho kubalulekile ukwenza ukuhlolwa kokuphepha njalo kanye nokuhlolwa kwezingozi.

Ukuhlolwa kokuphepha kuhilela ukubuyekezwa okujulile kokuhlelwa kwesistimu, inethiwekhi, kanye nohlelo lokusebenza : ukuhlola izimvume, ukuhlaziya imithetho ye-firewall, ukuqinisekisa ukuthi ama-patches asesikhathini, ukubuyekeza ama-log omsebenzi, kanye nokuqinisekisa izinqubomgomo ezisetshenzisiwe.

Ngakolunye uhlangothi, ukuhlolwa kwengozi kugxile ekuboneni izimpahla ezibalulekile, izimo zokuhlasela ezingaba khona, amathuba okuba kwenzeke, kanye nezinga lomthelela . Ukusuka lapho, izenzo ziyabekwa phambili futhi izinsiza zabelwe lapho zidingeka khona kakhulu.

Okungcono kakhulu, lokhu kuhlolwa kufanele kwenziwe ochwepheshe abakhethekile nabazimele abanikeza umbono oqondile, basebenzise izindlela eziqashelwayo, futhi banikeze imibiko ecacile enemiphumela kanye nezincomo.

Ngaphezu kokusiza ekuthuthukiseni ukuphepha kobuchwepheshe, lokhu kubuyekezwa kusebenza ekuboniseni ukuthobela imithetho kanye nezivumelwano , into ebaluleke kakhulu kumakhasimende, abalingani kanye nezinhlangano ezilawulayo.

Abantu abasesikhungweni: ukuqeqeshwa, isiko kanye nokuqwashisa

Kungakhathaliseki ukuthi ubuchwepheshe busetshenziswa kangakanani, iqiniso liwukuthi abasebenzi bahlala beyinye yezixhumanisi ezibaluleke kakhulu ekuphepheni kwenkampani. Ukuchofoza isixhumanisi esinonya noma ukwabelana ngobunono ngeziqinisekiso kungavula ithuba lesigameko esibi kakhulu.

Indlela yokunciphisa le ngozi ukutshala imali ezinhlelweni zokuqeqesha nokuqwashisa eziqhubekayo . Ingxoxo eyodwa kanye ngonyaka ayanele: ukuphepha kudinga ukuhlanganiswa nokusebenza kwansuku zonke kwenkampani ngemihlangano evamile, ukulingisa i-phishing, izinto zokusekela, kanye nezikhumbuzo ezisebenzayo.

Kubalulekile ukuthi wonke umuntu aqonde izihloko ezifana nokusetshenziswa kwephasiwedi okuphephile, ukuhlonza ama-imeyili akhohlisayo, ukuphathwa kahle kolwazi oluyimfihlo, ukusetshenziswa kahle kwamadivayisi namanethiwekhi e-WiFi, kanye nokuthi yini okufanele uyenze uma kwenzeka isigameko.

Ngaphezu kwalokho, kuyalulekwa ukukhuthaza isiko lokuphepha langempela : izinqubomgomo ezicacile neziqondakalayo, imigudu evulekile yokubika ukungabaza noma izehlakalo ngaphandle kokwesaba, ukuqashelwa kwemikhuba emihle, kanye nobuholi obusebenzayo obuvela kubaphathi, okumele bahole ngesibonelo.

Leli siko liphinde lifinyelele nakubaphakeli, abalingani, kanye nabantu besithathu abanokufinyelela ezinhlelweni noma idatha. Bonke bayingxenye yesistimu yezokuphepha yenkampani futhi kumele bavumelane nezindinganiso zayo.

Amathuluzi nobuchwepheshe obubalulekile bokuqinisa ukuphepha kobuchwepheshe

Imakethe inikeza izixazululo eziningi zokuthuthukisa ukuphepha kwezobuchwepheshe kwenkampani. Isihluthulelo ukukhetha nokuhlanganisa lezo ezifanelana kahle nosayizi wenhlangano , umkhakha, kanye nezinga lokuvuthwa kwayo .

Phakathi kwamathuluzi abalulekile kukhona ama-firewall esizukulwane esilandelayo , angagcini nje ngokuhlunga ama-port namakheli e-IP, kodwa futhi ahlola ithrafikhi ezingeni lesicelo, athole izinsongo, futhi asebenzise izinqubomgomo ezihlanganisiwe.

Isofthiwe ye-antivirus ethuthukisiwe kanye ne-antimalware isadingeka, yize namuhla ivame ukufakwa kuma-suite okuvikela i-endpoint anamakhono okuthola nokuphendula (i-EDR), ukulawula idivayisi, kanye nokuhlaziywa kokuziphatha.

Esinye isici esibalulekile izinhlelo zokuqinisekisa ubuwena kanye nokuphathwa kokufinyelela (i-IAM) ezinama-factor amaningi , ezivumela ukuhlukaniswa kwezimvume, ukusebenzisa ukungena ngemvume okukodwa (i-SSO), kanye nokuqinisa ukulawula ukuthi ubani ongena, uvela kuphi, nokuthi yiziphi izinsiza.

Emkhakheni wemibhalo egciniwe, ukusayinwa kwe-elekthronikhi kanye nokuphathwa okuphephile kwezinkontileka namadokhumenti kuvumela ukuncishiswa kwephepha, izinqubo ezisheshayo, kanye nokuqinisekiswa kobuqiniso, ubuqotho, kanye nokulandeleka kokuthengiselana, ngokusekelwa okuvela ekubethelweni kanye nezitifiketi zedijithali.

Ukuphepha kwe-inthanethi, ukuqashwa kanye nobuchwepheshe obukhethekile

Ukwanda okukhulu kwezinsongo kanye nobunzima obandayo bezinhlelo kuye kwabangela isidingo sochwepheshe bezokuphepha kwe-inthanethi . Amaphrofayili afana nokuthengiswa kwangaphambili kwezokuphepha kwe-inthanethi, abahlaziyi be-SOC, abaphathi bokuphathwa kwezingozi, kanye nochwepheshe bokuphendula ezigamekweni baphakathi kwezinto ezifunwa kakhulu emakethe yemisebenzi.

Idatha yeminyaka yamuva nje ikhombisa ukuthi umkhakha wezobuchwepheshe uhola kanjani ekudalweni kwemisebenzi , ngisho nasezikhathini zenhlekelele, futhi ngaphakathi kwawo, ukuphepha kwe-inthanethi kuvelele ngenxa yokuntuleka kwamakhono atholakalayo. Kwamanye amazwe, izigidi zezikhundla azikagcwaliswa.

Kulabo abafuna ukuqondisa umsebenzi wabo kule ndlela, kukhona ukwanda kweziqu ze-master, izifundo eziku-inthanethi, izitifiketi kanye nezinhlelo ezikhethekile ezihlanganisa konke kusukela ezisekelweni zokuphepha kwe-cyber kuya ezihlokweni ezithuthukisiwe ezifana nokuphendula ezigamekweni, ukuhlolwa kwe-digital forensics, ubuhlakani bezinsongo, ukuphepha kwamafu noma ukuphathwa kobunikazi.

Ukuba nochwepheshe abaqeqeshiwe ngaphakathi noma ukuthembela kubahlinzeki abafanelekayo kubalulekile ekusebenziseni, ekugcineni, nasekuthuthukiseni ukuphepha kobuchwepheshe kunoma iyiphi inhlangano.

Ngamafuphi, ukuphepha kwe-inthanethi sekuyinto eyisisekelo ukuze amabhizinisi asinde futhi achume endaweni yedijithali egcwele izinsongo. Ukuhlanganisa izinqubomgomo ezicacile, ubuchwepheshe obufanele, ukuphathwa kwezingozi okuvuthiwe, kanye nesiko eliqinile lokuphepha phakathi kwabasebenzi kunciphisa kakhulu amathuba kanye nomthelela wezehlakalo, kuvikela ulwazi olubalulekile, futhi kugcina ukwethenjwa kwamakhasimende, abalingani, kanye nomphakathi.