Ezweni lebhizinisi eliya ngokuya lixhumeka futhi lenziwa idijithali, ukuxhumana kwebhizinisi sekuyisici esibalulekile empumelelweni nasekuqhudelaneni kwezinhlangano. Njengoba ubuchwepheshe buthuthuka kanye nezidingo zebhizinisi ziba nzima kakhulu, kubalulekile ukuqonda izitayela nezixazululo ezintsha emkhakheni wezokuxhumana ngocingo.
Kulesi sihloko, sizohlola ukuthi lezi zitayela ziyishintsha kanjani indlela amabhizinisi axhumana ngayo, ahlanganyele futhi alethe izinsiza. Sizohlaziya ukuthi ukuqaliswa kobuchwepheshe be-5G, i-inthanethi Yezinto (IoT), ukuhlaziya idatha kanye nokuvikeleka kwe-inthanethi kuveza kanjani amathuba amasha nezinselelo zezinhlangano. Lungela ukujula emhlabeni ohehayo wezokuxhumana kwebhizinisi futhi uthole ukuthi kungathuthukisa kanjani ukukhula nokusebenza kahle kwebhizinisi lakho.
Business Telecommunications
Isingeniso kwezokuxhumana ngezingcingo zebhizinisi
Incazelo yezokuxhumana ngezingcingo zebhizinisi
Ezokuxhumana ngebhizinisi zisho iqoqo lobuchwepheshe, izinsizakalo kanye nezinhlelo ezisetshenziswa izinkampani ukwenza lula ukuxhumana kwangaphakathi nangaphandle. Lezi zixazululo zinika amandla ukudluliswa kolwazi nedatha ngokushesha, ngempumelelo nangokuvikelekile.
Ukubaluleka kokuxhumana ngocingo emkhakheni webhizinisi
Namuhla, ezokuxhumana zibalulekile empumelelweni yanoma yiliphi ibhizinisi. Nazi ezinye izizathu zokuthi kungani ukuxhumana kwebhizinisi kubaluleke kakhulu:
Ukuxhumana kwangaphakathi
Izokuxhumana zebhizinisi zenza kube nokuxhumana okuhlanzekile nokusebenza kahle phakathi kwabasebenzi, iminyango kanye namagatsha enkampani. Lokhu kuthuthukisa ukusebenzisana, ukusebenzisana kanye nokwenza izinqumo.
Ukuxhumana kwangaphandle
Ukuxhumana kwebhizinisi kusiza ukuxhumana namakhasimende, abahlinzeki kanye nabalingani bebhizinisi. Lokhu kuvumela usizo lwamakhasimende olushesha kakhulu, ukuqedwa kohwebo, ukudidiyelwa kwemiklamo ehlanganyelwe kanye nokuvulwa kwezimakethe ezintsha.
Ukusebenza kahle
Ukuxhumana kwebhizinisi kunegalelo ekwenzeni ngcono izinqubo zebhizinisi zangaphakathi. Kusukela ekwabelaneni ngamadokhumenti namafayela kuya ekuphathweni kwempahla kanye nokwenza imisebenzi ngokuzenzakalela , lezi zixazululo zenza kube lula futhi zithuthukise ukuhamba komsebenzi.
Ukuvumelana nezimo nokuhamba
Ngenxa yezokuxhumana zebhizinisi, abasebenzi bangakwazi ukuthola ulwazi futhi baxhumane noma kuphi nanoma nini. Lokhu kusiza umsebenzi okude, ukusebenzisana okubonakalayo nokusebenzela amakhasimende noma abahlinzeki ezindaweni ezahlukene.
Izinzuzo zezokuxhumana zebhizinisi
Ukuqaliswa ngendlela efanele kwezokuxhumana kwebhizinisi kungaletha izinzuzo ezihlukahlukene ezinkampanini, okuhlanganisa:
Ukuthuthukiswa kokukhiqiza
Ukuxhumana okuphumelelayo nokusebenzisana kwenza abasebenzi bakwazi ukuqeda imisebenzi ngokushesha nangempumelelo, okwandisa umkhiqizo wenkampani usuwonke.
Ukwehliswa kwezindleko
Ukuxhumana kwebhizinisi kungaqeda isidingo sokutshalwa kwezimali ezibizayo engqalasizinda yezokuxhumana, kanye nokwenza lula izinqubo nokunciphisa isikhathi.
Ukwaneliseka kwamakhasimende okungcono
Ukunaka okusheshayo, okomuntu siqu okunikezwa ezokuxhumana kwebhizinisi kungathuthukisa ukwaneliseka kwamakhasimende, okubuye kukhuthaze ukwethembeka nokukhula kwebhizinisi.
Ukuncintisana okukhulu
Izinkampani ezithuthukisa ubuchwepheshe bezokuxhumana zingahlala zamanje futhi zincintisana endaweni yebhizinisi ehlala ishintsha.
Ngamafuphi, ukuxhumana kwebhizinisi kubalulekile ukuze kuthuthukiswe ukuxhumana kwangaphakathi nangaphandle, ukushayela ukusebenza kahle kanye nokukhuthaza ukuncintisana emakethe yebhizinisi yanamuhla. Ukuqaliswa kwayo okulungile kunganikeza izinzuzo eziningi ezinkampanini, kuzivumela ukuthi zizivumelanise nezimo futhi zikhule endaweni eya ngokuya ngedijithali neguqukayo.
Izingxenye zezokuxhumana zebhizinisi
Amanethiwekhi okuxhumana angaphakathi
Amanethiwekhi okuxhumana angaphakathi abalulekile kwezokuxhumana ngezingcingo zebhizinisi. Lawa manethiwekhi avumela abasebenzi neminyango eyahlukene ngaphakathi kwenkampani ukuthi babelane ngolwazi futhi baxhumane kahle. Ezinye izingxenye zamanethiwekhi okuxhumana angaphakathi yilezi:
Amaseva
Amaseva amakhompyutha agcina futhi aphathe idatha namasevisi kunethiwekhi yangaphakathi. Angasetshenziswa ukwabelana ngamafayela, ukusingatha izinhlelo zokusebenza zangaphakathi, ukwenza ama-backup, nokuningi.
Ukushintsha namarutha
Ukushintsha namarutha kungamadivayisi enethiwekhi anesibopho sokuqondisa nokudlulisa idatha ngaphakathi kwenethiwekhi yangaphakathi. Amaswishi axhuma amadivayisi kunethiwekhi yendawo, kuyilapho amarutha avumela ukuxhuma kwamanye amanethiwekhi, njenge-inthanethi.
Ikhebula elakhiwe
Ikhebula ehleliwe iwuhlelo lwezintambo ezihleliwe nezixhumi ezixhumanisa amadivaysi kunethiwekhi yangaphakathi. Lolu hlobo lwekhebula lusiza ukufakwa, ukulungiswa kanye nokwanda kwenethiwekhi.
Imishini yezokuxhumana namadivayisi
Imishini yokuxhumana ngocingo namadivayisi kubalulekile ekuxhumaneni kwangaphakathi nangaphandle enkampanini. Ezinye izibonelo zalezi zingxenye yilezi:
Amafoni we-IP
Amafoni e-IP avumela ukuthi amakholi ezwi enziwe ngengqalasizinda ye-inthanethi (VoIP). Lawa madivayisi anikezela ngemisebenzi ehlukahlukene efana nokudlulisa amakholi, inkomfa, nevoyisimeyili.
Amaseva ocingo nokushintshisana ngocingo
Amaseva ocingo kanye nokushintshisana ngocingo kunesibopho sokuthumela izingcingo kanye nokuphatha imisebenzi yocingo ebhizinisini. Lezi zinhlelo zivumela ukuphathwa ngendlela efanele kwezokuxhumana ngocingo zangaphakathi nangaphandle.
Amakhamera wevidiyo namasistimu enkomfa ngevidiyo
Lawa madivayisi avumela imihlangano ebonakalayo kusetshenziswa inkomfa ngevidiyo. Bahlinzeka ngokuxhumana okuseduze nangokubambisene kakhudlwana phakathi kwabahlanganyeli abasezindaweni ezihlukahlukene zezwe.
Amadivayisi eselula
Imishini ephathwayo efana nama-smartphone namaphilisi avumela abasebenzi ukuthi baxhumane futhi bafinyelele ulwazi lwenkampani noma yikuphi, nganoma yisiphi isikhathi.
Ingqalasizinda yezokuxhumana yangaphandle
Ingqalasizinda yezokuxhumana yangaphandle ibalulekile ukuxhuma inkampani nomhlaba wangaphandle. Ezinye izingxenye zale ngqalasizinda yilezi:
Abahlinzeki Besevisi Ye-inthanethi (ISP)
Ama-ISP yizinkampani ezinikeza ukufinyelela ku-inthanethi ngoxhumo lwe-broadband. Amabhizinisi angakhetha abahlinzeki besevisi ye-inthanethi abahlukene ukuze bathole isivinini esikhulu, ukungafuneki kanye nokuzinza ekuxhumekeni kwabo.
Imigqa yokuxhumana
Izintambo zokuxhumana, njengezintambo zocingo kanye nezintambo ze-fiber optic, zivumela ukudluliswa kwedatha nezwi phakathi kwenkampani nezinye izindawo zangaphandle.
Izixhumanisi Zedatha
Izixhumanisi zedatha, njenge-VPN (Virtual Private Networks) kanye ne-MPLS (Multiprotocol Label Switching), zivumela ukushintshaniswa kolwazi okuphephile nokuphumelelayo phakathi kwenkampani nezinye izindawo, njengamagatsha noma abalingani bebhizinisi.
Kubalulekile ukuqaphela ukuthi izingxenye zezokuxhumana zebhizinisi zingahluka kuye ngezidingo, ubukhulu kanye nesabelomali senkampani ngayinye. Ukukhethwa nokucushwa okufanele kwalezi zingxenye kubalulekile ukuze kuzuzwe ukuxhumana okuketshezi, okuphephile nokuphumelelayo kokubili ngaphakathi nangaphandle.
Ubuchwepheshe namasevisi
Ubuchwepheshe Kwezokuxhumana Kwebhizinisi: Kunobuchwepheshe obuningi obudlala indima ebalulekile kwezokuxhumana ngezingcingo zebhizinisi. Lezi ezinye ezisetshenziswa kakhulu:
I-Voice over Internet Protocol (VoIP)
Ubuchwepheshe be-VoIP buvumela amakholi wefoni ukuthi adluliselwe nge-inthanethi esikhundleni sokusebenzisa izintambo zocingo ezivamile. Lobu buchwepheshe busetshenziselwa ukwenza amakholi angaphakathi nangaphandle ngokonga kakhulu kanye nezici ezengeziwe, ezifana nokuba nokwenzeka kwezingqungquthela noma ukusebenzisa ivoyisimeyili.
Amanethiwekhi Ayimfihlo Abonakalayo (VPN)
Ama-VPN akuvumela ukuthi usungule ukuxhumana okuphephile nokuyimfihlo nge-inthanethi. Lawa manethiwekhi abhala ngemfihlo idatha edlulisiwe, okuqinisekisa ubumfihlo nokuphepha kolwazi olushintshisanayo phakathi kwenkampani yakho nezinye izindawo zangaphandle.
Ezokuxhumana Ezihlanganisiwe (UC)
Ukuxhumana okuhlangene kuhlanganisa imigudu ehlukene yokuxhumana namathuluzi kube inkundla eyodwa. Lokhu kuhlanganisa amasevisi afana namakholi wefoni, inkomfa ngevidiyo, imilayezo esheshayo, i-imeyili, njll. Inhloso yokuxhumana okuhlanganisiwe ukwenza lula ukusebenzisana, ukukhiqiza nokusebenza kahle kwezokuxhumana zebhizinisi.
Cloud Computing
I-cloud, noma i-cloud computing, ubuchwepheshe obuvumela ukufinyelela okukude kumaseva, isitoreji, kanye nezinhlelo zokusebenza nge-inthanethi. Ngokusebenzisa izinsizakalo ze-cloud , amabhizinisi anganciphisa izindleko zengqalasizinda ye-IT, afinyelele izinsiza ezikwazi ukulinganiswa neziguquguqukayo, futhi athuthukise ukutholakala nokufinyeleleka kolwazi.
Amasevisi ezokuxhumana kwezamabhizinisi
Ngaphezu kobuchwepheshe, kunezinsizakalo ezikhethekile kwezokuxhumana zebhizinisi ezinikeza izixazululo ezithile ezidingweni zenhlangano ngayinye. Ezinye zalezi zinsizakalo yilezi:
Amasevisi ocingo
Izinsizakalo zocingo zebhizinisi zifaka phakathi imigqa yocingo, izinombolo, ama-PBX abonakalayo, i-IVR (Interactive Voice Response), kanye nensizakalo yamakhasimende . Lezi zinsizakalo zivumela ukuphathwa kahle kokuxhumana kocingo kwangaphakathi nangaphandle.
Amasevisi enkomfa ngevidiyo
Izinsizakalo zenkomfa ngevidiyo zinikeza izixazululo zokubamba imihlangano ebonakalayo ngesikhathi sangempela. Lokhu kuhlanganisa ukusakazwa kwevidiyo nekhwalithi ephezulu, ikhono lokwabelana ngezikrini namadokhumenti, nokusebenzelana kwesikhathi sangempela nabahlanganyeli.
Imiyalezo kanye nezinsiza zokusebenzisana
Lezi zinsizakalo zivumela ukuxhumana okusheshayo nokusebenzisana phakathi kwabasebenzi benkampani. Lokhu kuhlanganisa izinsiza zemiyalezo esheshayo, ukwabelana kwefayela namadokhumenti, namathuluzi okuhlanganyela esikhathi sangempela.
Imisebenzi yezokuphepha
Izinsizakalo zokuphepha zivikela ingqalasizinda yenkampani kanye nedatha ekusongweni nasekuhlaselweni kwe-inthanethi. Lawa masevisi ahlanganisa i-firewall, i-antivirus, ukutholwa kwezinsongo nezixazululo ezingagunyaziwe zokuvikela ukufinyelela.
Kubalulekile ukuqaphela ukuthi ubuchwepheshe nezinsizakalo kwezokuxhumana zebhizinisi zihlala zivela, ngakho-ke kuyadingeka ukuthi uhlale unolwazi lwakamuva mayelana namathrendi amasha nezisombululo ezitholakala emakethe. Ukukhethwa kobuchwepheshe nezinsizakalo ezifanele kuzoncika ezidingweni ezithile zenkampani ngayinye namandla ayo okutshala imali.
Ezokuxhumana ngezingcingo zebhizinisi zinemithelela ebalulekile yokuziphatha nezenhlalo, ikakhulukazi ezikhathini zanamuhla lapho ubuchwepheshe buthuthuka ngokushesha futhi ubumfihlo bedatha busengozini eqhubekayo. Eminye yale mithelela ichazwe ngezansi:
1. Ubumfihlo kanye nokuphepha kwedatha
Ukuqoqa nokuhlaziya idatha yekhasimende neyomsebenzisi kuwumsebenzi osuvame kakhulu phakathi kwamabhizinisi aku-inthanethi. Kodwa-ke, ubumfihlo nokuvikeleka kwale datha kungase kube sengozini ngenxa yokwehluleka ezinhlelweni ze-cybersecurity noma ukusetshenziswa kabi kwalolu lwazi. Ngakho-ke kubalulekile ukuthi izinkampani zenze izinqubomgomo nezinqubo ezicacile mayelana nokuqoqwa, ukusetshenziswa nokuvikelwa kwedatha futhi zazise abasebenzisi ngokucacile nangokusobala mayelana nendlela idatha yabo esetshenziswa ngayo.
Ukuxhumana ngezingcingo kwezinkampani kungabhebhethekisa ukungalingani kwezenhlalo, uma kubhekwa ukuthi ukufinyelela kubuchwepheshe, imfundo, nezinsiza zezomnotho nezenhlalo akusatshalaliswa ngokulinganayo kuwo wonke umphakathi. Lokhu kungakhulisa ukuhlukana kwedijithali futhi kwandise ukungabandakanywa kwabantu abangenakho ukufinyelela kulobu buchwepheshe.
Izinkampani ezibambe iqhaza kwezokuxhumana ngezingcingo zinesibopho sokusebenza ngendlela enesimilo, esimeme futhi enesibopho emphakathini. Lokhu kusho ukuthi kufanele baqaphele umthelela wezenhlalo nezemvelo zokusebenza kwabo, bathathe izinyathelo zokuqinisekisa ukuvikelwa kwamalungelo abantu kanye nabasebenzi, bakhethe izinqubo zebhizinisi ezinobulungisa nezingafihli lutho, futhi baphathe imisebenzi yabo ngokuzinzile mayelana nokusetshenziswa kwamandla nezinsiza.
4. Izimiso zokuziphatha ekuthathweni kwezinqumo zebhizinisi
Izinkampani zinesibopho sokwenza izinqumo ezilungile nezilungile ezedlula ukukhulisa inzuzo. Lokhu kuhlanganisa ukucabangela imithelela yezenhlalo nezemvelo ezinqumweni zabo, kanye nokucabangela imibono nemibono eminingi lapho benza izinqumo ezibalulekile.
Sengiphetha, ezokuxhumana ngezingcingo zebhizinisi zinemithelela eminingi yesimilo nenhlalo okufanele ibhekwe futhi ixazululwe yizinkampani ekuthatheni kwazo izinqumo nasekuthuthukisweni kwezinqubomgomo nezinqubo. Amabhizinisi kumele abe nomthwalo wemfanelo futhi azi ngomthelela wawo emphakathini, futhi asebenzele ukuqinisekisa ukuthi ukusebenza kwawo kuhambisana nezimiso zokuziphatha futhi kuzinzile.
Ikhebula le-Ethernet: Kuyini futhi zingaki izinhlobo ezikhona?
Amathrendi kwezokuxhumana kwebhizinisi
Amathrendi ezokuxhumana kwezamabhizinisi ahlala avela ngenxa yokuthuthuka ngokushesha kobuchwepheshe kanye nesidingo esikhulayo sezixazululo ezintsha ezivela ezinkampanini. Ngezansi amanye amathrendi ayinhloko kulo mkhakha:
5G
Ukuthunyelwa kobuchwepheshe benethiwekhi ye-5G kungenye yezindlela ezifanele kakhulu kwezokuxhumana ngezingcingo zebhizinisi. I-5G inikezela ngesivinini sokulanda esisheshayo, umthamo omkhulu wokuxhumeka ngasikhathi sinye nokubambezeleka okuphansi, okuvumela izinhlelo zokusebenza ezidinga umkhawulokudonsa njengeqiniso elingeziwe, ubuhlakani bokwenziwa kanye ne-inthanethi Yezinto (IoT). Lokhu kuvulela amabhizinisi amathuba amasha ngokuwavumela ukuthi asebenzise ngokugcwele lezi zinhlelo zokusebenza ezithuthukile namasevisi.
IoT
I-inthanethi Yezinto ingenye inkambiso ebalulekile kwezokuxhumana ngezingcingo zebhizinisi. Ikhono lokuxhuma ngokungenantambo nokuqoqa idatha kusuka kumadivayisi amaningi anikwe amandla nezinzwa linganikeza amabhizinisi imininingwane ebalulekile ukuze athuthukise ukusebenza kwawo, athuthukise ukusebenza kahle futhi alethe amasevisi angcono kumakhasimende awo. Ngaphezu kwalokho, i-IoT inika amandla i-automation enkulu nokulawula kude kwemishini nezinqubo, okungaholela ekongeni kwezindleko ezibalulekile kanye nokwanda kokukhiqiza.
Ukuhlaziywa kwedatha enkulu nedatha
Ukusetshenziswa kwe-big data kanye nokuhlaziywa kwayo sekuba umkhuba obalulekile kwezokuxhumana kwebhizinisi. Izinkampani zingaqoqa futhi zihlaziye idatha emithonjeni eminingi, njengokuxhumana kwamakhasimende, imithombo yezokuxhumana, kanye nezinzwa ze-IoT, ukuze zithole ukuqonda okubalulekile futhi zenze izinqumo ezinolwazi oluthe xaxa. Lokhu kungasiza ekuthuthukiseni ukusebenza kahle kokusebenza, ukwenza ngezifiso ulwazi lwamakhasimende, ukuhlonza izitayela namathuba ebhizinisi, kanye nokwenza ngcono amasu okumaketha nokuthengisa .
Ukuxhumana Okuhlanganisiwe Nokubambisana
Ukuhlanganiswa kweziteshi zokuxhumana ezahlukene, njengezingcingo zocingo, izingcingo zevidiyo, izingxoxo, kanye nokusebenzisana ku-inthanethi, kube yipulatifomu eyodwa kuwumkhuba okhulayo kwezokuxhumana kwebhizinisi. Lokhu kwenza ukuxhumana kube ngcono futhi kube nokubambisana okubushelelezi phakathi kwamalungu eqembu, kungakhathaliseki ukuthi akuphi nendawo. Ngaphezu kwalokho, amathuluzi okubambisana ngesikhathi sangempela kulindeleke ukuthi aqhubeke nokuguquka ukuze afake izici eziningi namakhono okuthuthukisa umkhiqizo.
Ukuphepha kwe-cyber
Njengoba izinsongo ze-inthanethi ziba yinkimbinkimbi futhi zanda, ukuphepha ku-inthanethi sekuphenduke inkambiso ebalulekile kwezokuxhumana ngocingo. Amabhizinisi asebenzisa izixazululo ezithuthukisiwe ze-cybersecurity ukuze avikele amanethiwekhi awo, amasistimu kanye nedatha ekuhlaselweni okungaba khona kanye nokuphulwa kwemithetho. Lokhu kufaka phakathi ukusetshenziswa kwezinqamuleli eziqinile, ukutholwa kokungena, ukubethelwa kwedatha kanye nokuqaliswa kwezivumelwano zokuphepha ezibuyekeziwe kuyo yonke ingqalasizinda yezokuxhumana.
Ngamafuphi, izitayela zokuxhumana kwebhizinisi zigxila ekusetshenzisweni kobuchwepheshe obuthuthukisiwe kanye nezinsizakalo ezintsha ukuthuthukisa ukusebenza kahle, ukukhiqiza, ukuphepha, kanye nokwenza izinqumo . Amabhizinisi kumele aqaphele lezi zitayela futhi ahlole ukuthi angazisebenzisa kanjani ukuze ahlale encintisana endaweni yebhizinisi ehlala ishintsha .
Isiphetho
Ezimweni zebhizinisi ezihlala zishintsha, ukuxhumana kwebhizinisi kungaphezu nje kwezindlela zokuxhumana; Seziphenduke ithuluzi lamasu okuqhuba izinto ezintsha, zokuthuthukisa ukusebenza nokuthuthukisa ulwazi lwamakhasimende. Amathrendi afana nokusatshalaliswa kwe-5G, I-inthanethi Yezinto, ukuhlaziya idatha kanye nokuvikeleka ku-inthanethi avula amathuba angapheli kumabhizinisi, kodwa futhi aveza izinselelo okudingeka zixazululwe.
Ngokusebenzisa lezi zindlela, izinhlangano zingaba phambili ekuguquleni idijithali futhi ziqinisekise ukuthi zisebenzisa zonke izinzuzo ezingalethwa yizinkampani zezokuxhumana. Ngakho-ke ungabe usalinda, ngena kulo mhlaba othokozisayo futhi uthole ukuthi ungaliyisa kanjani ibhizinisi lakho kwelinye izinga ngocingo lwebhizinisi.